Conditions of Sale
Sculptural Couture customers (Yantra CoutureTM, Srngar CoutureTM) at Mandali Mendrilla Atelier shall receive special Conditions of Sale, an agreement in principle, a price estimate and the expected waiting period specific to their inquiry via email included in the reply to their inquiry, in stages and at appropriate moments.
Mandali Mendrilla reserves the right to enter into commissioned object agreements with individual customers at Mandali Mendrilla’s own discretion.
REPLICABLE ITEMS AND DEMI COUTURE RETURNS
Mandali Mendrilla Atelier strives to facilitate easy returns or exchanges for the pleasure of our customers.
HOW TO RETURN AN ITEM
Kindly make sure you request a Return Number and send your item(s) back to us within 14 days of receiving your order.
To make the return process easier for you, please follow the steps mentioned below:
First, please contact the Atelier Customer Care at: shop@mendrilla.com or click here to open contact form to inform us of your decision to withdraw and obtain a Return Number (RN).
Explicitly state the reason why you would like to send your item(s) back and make sure you mention your Order Number.
If an item is faulty, please provide details why.
If you’d like to exchange an item because the fit isn’t right, let us know the replacement size.
To request a refund, let us know how you would like to be credited. This needs to match the original payment method used.
Thereafter, for all products :
i) Fill out the required information, with the Return Number (RN) if applicable, on the return form provided in the original box or packaging and sign it,
ii) Include the completed return form with the product, all its accessories, as applicable, and all other documents, in its original box and delivery package
Send your item(s) to the address provided with your item:
It is very important that you retain proof of sending.
Please note that you must cover the cost of the return shipment.
iii) You must provide us with the tracking number and tracking link to your package via email to: shop@mendrilla.com or click here to open contact form, within 2 business days of shipping your goods
ADDITIONAL INFORMATION ABOUT SHIPPING YOUR ITEM
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our facility.
You must use a secure, trackable means to return your order to us as well as provide us with the tracking number and tracking link via email to shop@mendrilla.com within 2 business days of shipping your goods.
CONDITIONS FOR OBTAINING A REFUND
We will refund the full value of your order, exclusive of the return shipping costs, within 30 days of receiving your notice of contract cancellation and only if we have received the goods at our facility unused and in their original condition.
The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment, and Mandali Mendrilla accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Mandali Mendrilla Atelier e-boutique will be eligible for a refund or exchange, as applicable.
Upon receiving a return, Mandali Mendrilla Atelier will verify that the returned product complies with these Conditions of Sale:
– Mandali Mendrilla products must be returned in a new and unused state, in their original condition.
– Mandali Mendrilla retains the right to not accept personalised or made to measure demi-couture products for exchange or refund. However, such returns or exchanges may still be possible on a case by case basis with the decision being at the discretion of the Atelier personnel.
– Please also return the original Mandali Mendrilla box and delivery package, with all protective materials in place and tags and stickers attached to the products, if any.
Failure to do so will respectively entitle Mandali Mendrilla to withhold the corresponding value from the refund made to the Customer, or to refuse the products returned by the Gift Recipient.
– All returns will be subject to strict Quality Control (QC) by Mandali Mendrilla to ensure that the returned products satisfy these requirements.
– If the returned product satisfies Quality Control (QC), Mandali Mendrilla will proceed with the refund or exchange, as applicable.
ADDITIONAL INFORMATION FOR CUSTOMERS BASED IN THE EU:
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice any time after your order has been placed, up until 7 working days from the day after you received you order.
You must notify customer care in writing of your desire to cancel the contract for your entire order under the DSRs any time after your order has been placed, up until 7 working days from the day after you received you order.
Email: shop@mendrilla.com
Kindly use this Model Withdrawal Form received with your package to write your Notice of Contract Cancellation via our email contact form:
(complete and return this form only if you wish to withdraw from the contract)
On receipt of your notice of contract cancellation, customer care will email you a Return Number.
Please note you may only use your right to cancel the order under the DSRs if you give us formal notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received you order, as described above.
We will refund the full value of your order, except for the return shipping costs, within 30 days of receiving your notice of contract cancellation and only if we have received the goods at our facility new, unused and in their original condition.
REPAIRS
For any repair inquiries, please click here to contact the Atelier.
- Assumption of Risk: The Buyer acknowledges that original artwork can be delicate and agrees to assume all risks associated with its display, handling, and placement.
- Release of Claims: Upon final payment and delivery, the Buyer hereby releases Mandali Mendrilla from any and all claims, demands, or causes of action for property damage or personal injury arising from the use, installation, or display of the artwork, clothing or accessories
- Shipping and Transit: Unless otherwise agreed in writing, Mandali Mendrilla is not liable for loss or damage occurring during transit. The risk of loss passes to the Buyer once the artwork is handed to a common carrier. It is strongly recommended that the Buyer purchase third-party freight insurance.
- Installation Liability: Mandali Mendrilla is not responsible for any damage to the artwork clothing or accessories or the Buyer’s property resulting from improper installation or the failure of hanging hardware, whether provided by the artist or a third party.
- Environmental Damage: Mandali Mendrilla shall not be held liable for natural deterioration, fading, or damage caused by environmental factors (e.g., direct sunlight, humidity, or extreme temperatures).
- Indemnification: The Buyer agrees to indemnify and hold Mandali Mendrilla harmless against any legal fees or costs resulting from claims brought by third parties related to the Buyer’s possession or display of the artwork, clothing or accessories
- Introduction: By accessing this website or mendrilla.blog, you agree to these Terms and Conditions. If you disagree with any part, please do not use the site.
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Eligibility
You must be at least 18 years old or the legal age of majority in your jurisdiction to use this Website. By using the Website, you represent and warrant that you meet the eligibility requirements. The Website is intended for users from around the world; however, your use of the Website is subject to applicable local laws.
Device Compatibility and Availability
You are responsible for ensuring that your devices (computers, tablets, mobile phones, etc.) meet all necessary technical requirements to access and use the Website. We do not guarantee that the Website will be available at all times, and we may suspend or discontinue the Website at any time without notice.
- Intellectual Property Rights:Unless otherwise stated, Mandali Mendrilla owns the intellectual property rights for all artwork, images, and text on this website and mendrilla.blog.
- Usage Restrictions: You are prohibited from:
- Reproducing or “scraping” images for use in AI training models without express written consent.
- Using any artwork for commercial purposes without a formal Licensing agreement.
- Republishing material from this website without proper attribution.
- No Warranties: This website is provided “as is.” Mandali Mendrilla (Maja Mendrila) makes no representations or warranties regarding the accuracy or availability of the site.
- Limitation of Liability: In no event shall Mandali Mendrilla (Maja Mendrila) or her affiliates or collaborators be liable for any damages arising out of your use or inability to use the materials on this website or the mendrilla.blog diary or any social media platform connected to Mandali Mendrilla.
- Governing Law: These terms are governed by the laws of Belgium and you submit to the jurisdiction of the courts in that location.
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Inspiration & Intellectual Property Disclaimer
- Original Content: All text, sketches, and finished designs on mendrilla.blog are created by Mandali Mendrilla and are protected by copyright law.
- Sources of Inspiration:Mandali Mendrilla’s creative process often involves referencing cultural history, vintage fashion, and other artists. While she strives to provide clear attribution for all external sources, any third-party copyrighted material is used solely for the purpose of critique, commentary, or education.
- No Affiliation: Mentioning external brands or designers serves as creative context only and does not imply an official endorsement or affiliation unless explicitly stated.
- General Use: The information provided here and on mendrilla.blog is for general inspiration and entertainment. Mandali Mendrilla (Maja Mendrila) is not liable for any personal interpretation or actions taken based on the content of this website.
Materials Transparency & Archive Disclaimer
- Documentation vs. Endorsement: Listing a specific material or brand used in her creative process does not constitute a contemporary endorsement, recommendation, or affiliation with that product or manufacturer.
- Temporal Context: Materials used in past works reflect the resources available and the technical decisions made at the time of creation. They do not necessarily represent her current standards, values, or preferred sourcing methods for 2026 and beyond.
- No Commercial Affiliation:Unless explicitly stated, Mandali Mendrilla does not receive compensation for documenting these materials, and their inclusion in her archives is not an invitation for consumers to purchase them.
Inspiration & Intellectual Property Disclaimer
Original Content: All text, sketches, and finished designs on mendrilla.com and mendrilla.blog are created by the artist known as Mandali Mendrilla and are protected by copyright law.
Sources of Inspiration: Mandali’s creative process often involves referencing cultural history, vintage fashion, and other artists. While she strives to provide clear attribution for all external sources, any third-party copyrighted material is used solely for the purpose of critique, commentary, or education.
No Affiliation: Mentioning external brands or designers serves as creative context only and does not imply an official endorsement or affiliation unless explicitly stated.
General Use: The information provided here is for general inspiration and entertainment. Mandali Mendrilla (Maja Mendrila) is not liable for any personal interpretation or actions taken based on the content of this website.
- Data Collection: this website only collects personal information that you voluntarily provide through the website’s contact form. This may include:
- Name
- Email address
- Message content
- Use of Data: Mandali Mendrilla uses this information solely to respond to your inquiries, provide requested services, or manage commissions. Your data is never sold or shared with third parties for marketing purposes.
- No Cookies: This website does not use cookies, tracking pixels, or other automated tracking technologies to collect data about your browsing habits.
- Data Retention: the website will retain your contact information only as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.
- Your Rights (GDPR/CCPA 2026):Depending on your location, you have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent at any time.
- To exercise these rights, please contact us via Atelier Mendrilla contact form on this website.
- Security: we implement reasonable technical measures to protect your information, though no method of transmission over the internet is 100% secure.